Return and Refund Policy

At GLC Zone, we want you to be completely satisfied with your purchase. If you are not happy with a product, our return and refund policy is here to help.

1. Return Eligibility

You may return a product within 7 days of delivery if:

• The product is damaged or defective on arrival
• The wrong product was delivered
• The product is significantly different from its description on our platform

The following items are not eligible for return:

• Perishable goods (food, flowers, etc.)
• Personal hygiene products once opened
• Digital products and downloadable content
• Products marked as "Non-Returnable" on the product page
• Products damaged due to misuse, negligence, or normal wear and tear

2. How to Initiate a Return

1. Go to My Orders in the app or website
2. Select the order and tap Return / Report Issue
3. Select the reason for return and upload photos if the product is damaged
4. Our team will review your request within 48 hours

3. Return Conditions

• The product must be unused and in its original packaging with all tags intact
• All accessories, manuals, and free gifts included with the product must be returned
• The return must be initiated within 7 days of the delivery date

4. Refund Process

• Once the returned product is received and inspected, we will notify you of approval or rejection of your refund
• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to your original payment method or as Loyalty Points at your preference
• Shipping charges are non-refundable unless the return is due to our error

5. Cancellation Policy

• Orders can be cancelled before they are shipped
• Once an order is shipped, it cannot be cancelled — you may initiate a return after delivery
• Cancelled order refunds are processed within 3-5 business days

Contact for Returns

Email: bdey@glczone.in
Subject line: Return Request — [Your Order ID]
We will respond within 48 hours.

Last updated: August 2026